About Us - Killick Street Health Centre

Meet the Partners

Dr Trevor Yellon

FRCGP, MBBS (London 1998), DFFP, PG Cert

Dr Rachel Hopkins

FRCGP, MBBS (London 1992), DRCOG, DCH, DFFP, MA

Dr Ben Smith

FRCGP, BMBCh (Oxford 2003), MA, BA

Dr Polly Wootton

FRCGP, MBBS (Newcastle Upon Tyne 1997), DFFP, BA (Hons)

Dr Melissa Gardner

MRCGP, MBBS (London 2006), DRCOG, DRSRH BSc (Hons)
Speaks Farsi

Dr Soumia Kolli

MPharm (Hons), PhD IPresc
Speaks Arabic & French

Meet Our Salaried GPs

Dr Sarah Bell

MRCGP, MBBS (London 1992), MRCPaeds

Dr Nandhaa Pazhaniappan

MBChB (Hons), MRCGP
Speaks Tamil

Dr Maryam Rafique

Clinical Team

Dr Amisha Jakharia-Shah

GP Registrar ST3

Dr Hannah Russell

GP Registrar ST3
MBBS (London) 2014

Dr Miriam Carone

GP Registrar ST2

Dr Isabella Jenkins

GP Registrar ST2

Dr Samineh Yousefi

Foundation year 2

Dr Benjamin Johnson

Foundation year 2

Other members of the Clinical Team

Oxana Brigden – Physician Associate BSc Biomedicine, MSc (London, 2017) Speaks Russian, Click here find out more about Physician Associates
Miriam Paddon – UCH midwife
Radhika Pal – iCOPE (Adult CBT) (Wed)

Bridget Corden – Counsellor (Tuesday)
John Burford – Drug and alcohol worker and BOWs (alternate Fridays)
Gemma Bagge – iCope worker

Nursing and Health Care Assistant Team

Adela Lehnerova – Lead practice nurse & prescriber
Claire Goldsmith – Practice nurse
Lydia Huxford – Practice nurse

Jackie Ward – Health Care Assistant (HCA)
Paula Folan – Health Care Assistant (HCA)

Primary Care Network (PCN) Staff

Neel Kansagra – Pharmacist
Shreena Morjaria – Pharmacist
Kathryn Brodie – First Contact Physiotherapist
Sophie Orbell – Paramedic (Mon, Tues)

Peter Dwyer – SMI Mental health nurse (Mon)
Rob Murdoch – Social prescribing link worker (Fri)
Olga Andres-Moreno – Social prescribing link worker (Fri)

Operational Team

Ciara Folan – Assistant Practice Manager
Sophia Cronin – Practice secretary
Debby – Receptionist
Ioana – Receptionist
Veronica – Receptionist
Abdul – Receptionist
Humberto – Cleaner
Tom

Jo West – Finance Manager
Lauren Bennett – Super Admin
Lailu Miah – Prescription clerk
Jackie – Receptionist
Ruben – Receptionist
Ella – Receptionist
John – Cleaner
Adelaide

Killick Street Health Centre

Our Mission Statement

To be the accredited practice of choice for a growing local population, providing high quality and continuity of care through a team committed to training and teaching.

Our History

Since 1997, Killick Street Health Centre has been dedicated to providing our patients with comprehensive and exceptional healthcare. We are committed to delivering the highest quality services and continuously strive for excellence in everything we do. We have good links with other parts of the health and care system, including our local hospitals UCH and Whittington. We are a member of the South Islington Practice Clinical Network and Islington GP Federation.

Our diverse team consists of highly trained doctors, nurses, physician associates, pharmacists, paramedics, physiotherapists, health care assistants and administrative staff who work together to ensure that you receive the best possible care. We offer a wide range of medical services to promote your health and wellbeing. From health promotion and screening to the diagnosis and treatment of illnesses, we are here to support your healthcare needs.

Our premises are purpose-built and fully wheelchair accessible, ensuring that all our patients can easily access our services.

At Killick Street Health Centre, we are passionate about continuity of care. We know how important it can be to consult with healthcare professionals who you are already familiar with. We have a ‘regular doctor’ system which means every patient is allocated a particular named doctor.

We also recognise that quick access to advice and appointments is important too. Our new access system is designed to make sure that our patients are triaged by a senior clinician to see the right professional first time

Practice Policies

Access to Records

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. Repeated requests for medical records by the same patient and in cases where our clinicians need to write a report may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Subject Access Request Policy

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.
To help you get other services e.g. from the social work department. This requires your consent.
When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.

If you have any worries or queries about confidentiality, please ask a member of staff.

If you would like to discuss matters of a confidential nature, either with our receptionists or a member of the dispensary team, we have a side room available in reception for this purpose.

Data Protection

In order to provide the right level of care, we are required to hold personal information about you on our computer systems and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Confidentiality and Personal Information

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstance you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends or spouses unless we have prior written consent, and we do not, leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details about our patient information leaflet. An appointment may be required. In some circumstances a fee may be payable.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Your request must be in writing and can be either posted or emailed.
Please write “Freedom of Information” in the subject line. We only supply relevant information that is not already available from other sources.

Freedom of Information Policy

General Data Protection Regulation (GDPR) & Practice Privacy Notice

The EU General Data Protection Regulation (GDPR)is a rule from the European Union. It started at the end of May 2018, along with the new UK Data Protection Act 2018. These rules tell us how to handle personal and sensitive information.

At Killick Street Medical Practice, we follow these rules and also the Common Law Duty of Confidentiality and the 8 Caldicott Principles.

We promise to keep your information private. We only share your data for your care, if the law requires it, to meet our NHS contract, or if not sharing it could be more harmful.

Our Privacy Notice explains in detail how we handle your data.

GP Earnings

Named Accountable GP

All patients at Killick Street Health Centre have a named accountable GP who is responsible for patients’ overall care at the practice. Your named GP will be allocated to you by the practice. If you have a repeat prescription you can find the name of your allocated GP at the bottom of this. If you do not have a repeat prescription and you wish to know who your GP is please contact the practice reception.

You can still talk to or make appointments to see any of our doctors or nurses, not just your named GP, however for any complicated problem it is helpful to see the same GP for follow-up.

If you have a preference to have a particular GP please talk to one of our receptionists. We will do our very best to accommodate your request, although this cannot be guaranteed due to the different workloads of our GP’s.

Patient Record

Sharing Your Medical Record

Increasingly, patient medical data is shared e.g. between GP surgeries and District Nursing, in order to give clinicians access to the most up to date information when attending patients.

The systems we operate require that any sharing of medical information is consented to by patients beforehand. Patients must consent to sharing of the data held by a health provider out to other health providers and must also consent to which of the other providers can access their data.

e.g. it may be necessary to share data held in GP practices with district nurses but the local podiatry department would not need to see it to undertake their work. In this case, patients would allow the surgery to share their data, they would allow the district nurses to access it but they would not allow access by the podiatry department. In this way access to patient data is under patients’ control and can be shared on a ‘need to know’ basis.

General Practice Data for Planning and Research: NHS Digital Transparency Notice

Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). The Summary Care Record is meant to help emergency doctors and nurses help you when you contact them when the surgery is closed. Initially, it will contain just your medications and allergies.

Later on as the central NHS computer system develops, (known as the ‘Summary Care Record’ – SCR), other staff who work in the NHS will be able to access it along with information from hospitals, out of hours services, and specialists letters that may be added as well.

Your information will be extracted from practices such as ours and held on central NHS databases.

As with all new systems there are pros and cons to think about. When you speak to an emergency doctor you might overlook something that is important and if they have access to your medical record it might avoid mistakes or problems, although even then, you should be asked to give your consent each time a member of NHS Staff wishes to access your record, unless you are medically unable to do so.

On the other hand, you may have strong views about sharing your personal information and wish to keep your information at the level of this practice. Connecting for Health (CfH), the government agency responsible for the Summary Care Record have agreed with doctors’ leaders that new patients registering with this practice should be able to decide whether or not their information is uploaded to the Central NHS Computer System.

For existing patients it is different in that it is assumed that you want your record uploaded to the Central NHS Computer System unless you actively opt out.

Personal Data

The following IT systems are in use at the practice:

Referral Management (using NHS numbers in referrals)
Electronic Appointment Booking (the facility to book routine appointments online and, similarly, to cancel appointments
Online booking of repeat prescriptions
Summary Care Record (uploading details of your current medication and allergies to the national “spine” so that these are available for doctors involved in your care elsewhere)
GP to GP transfers (the electronic transfer of records from practice to practice when you re-register
Patient Access to records (the facility to view your medical records online).

If you are not already registered for online access and would like to be please complete our online form.

If you would like access to your medical records enabled or would like to opt out of the local or national summary care record, please contact reception.

Statement of Intent – Online Access

ELECTRONIC PATIENT RECORDS

STATEMENT OF INTENT FOR BARNSBURY MEDICAL PRACTICE

Nationally the way GP records are managed in the NHS is changing in three important ways.

Summary Care Record (SCR)
GP to GP Record Transfers
Patient Online Access to Their GP Record

These changes do not let your records be shared outside of the team of professionals who look after you. They are designed to improve and speed up your care and let you have more access to what is in your medical records.

If you want to find out more about these, or any other way in which your records are handled, please read the leaflets available in your practice or speak to a member of practice staff.

Patient Online Access to Their GP Record
As you may know, we already offer the facility for booking and cancelling appointments and also for ordering your repeat prescriptions online. Alongside this, all patients in England will have access to their GP medical records online by 31st March 2015.

This means you can have secure online access to relevant parts (Current medications, immunisations and allergies) of your record from a device that can access the internet.

To get online access to your records you will need to come to the practice with photographic ID. We will then give you the login details you will need.

Summary Care Record (SCR)
NHS England requires GP practices to upload any changes to a patient’s summary information on their Summary Care Record by 31st March 2015.

A Summary Care Record (SCR) is a brief summary of your medical records that will help anyone treating you in an emergency who does not have your full medical record. The SCR contains information like any medicines you may be taking or any allergies you have. Your SCR is automatically updated at least daily to ensure that your information is as up to date as it can possibly be.

You do not have to have a SCR if you do not want one. If you don’t, then let us know. You can do this by informing our reception team at the practice.

GP to GP Record Transfers
A new way of transferring patient records between GP practices has been developed to be used when a patient moves from one GP practice to another.

NHS England requires this new method to be used for all new or de-registered patients by 31 March 2015. However, we are already using this new method here at Killick Street Health Centre,

For your own medical care, it is very important that you are registered with a GP practice. If you leave your GP and register with a new GP, your medical records will be forwarded on to your new GP. It can take up to two weeks for your paper records to reach your new surgery.

With the new system, your electronic record is transferred to your new practice much sooner.

Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the ‘Suggestions Form’ link below, complete the form to send them to us.

Please note: only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a a complaint

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.

Feedback Form

Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website.

Download the opt out form >>>>

Violence Policy

The Practice staff shall always show due respect and courtesy when dealing with patients and their representatives. We respectfully request that patients and their representatives do the same when dealing with members of the practice team.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

No form of aggression (whether verbal or physical in nature) will be tolerated – any instances of such behaviour on the practice premises may result in the perpetrator being reported to the Police and removed from the practice’s List of Registered Patients.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.