Your general practice team are here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivery of care and services based on clinical needs.  If you need medical advice or treatment, please ring us on 020 7833 9939 or use the eConsult link on our website and send us your query .

When you phone or go online, you will be asked to provide some information about your healthcare need.  This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person.  Face-to-face appointments are available to patients where there is a clinical need.  Consultation requests for non-urgent help can be made online. They will be responded to as soon as possible, usually within two working days. 

Attending a face-to-face appointment

If you are asked to come into the surgery for a face-to-face appointment please remember to wear a face covering.  Measures are in place to keep you safe from infection during your visit to the surgery.  If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

If you need to visit the practice in person, we kindly request that you wear a face covering in all public areas as this helps all practice users feel safe within the building.  Please do not attend if you have symptoms of COVID-19 or have recently tested positive for COVID-19.

For urgent issues out of hours, you can call the NHS on 111 or go online to seek NHS advice 111.nhs.uk

Alternatively you can visit the local pharmacy for clinical advice on minor health concerns.

COVID-19 Vaccination programme

The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited.  In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.

To offer the best health care its important to have a consistent relationship with one GP.

To help maintain this continuity of care please try to make your appointment with your regular GP. However, there is always a GP on call for urgent medical treatment if your regular GP cannot see you.

The doctors and practice nurses are happy to provide advice and results by telephone where possible.

Please telephone the surgery.

Home visits are for patients who are housebound and unable to attend the surgery.

If you think that you may need a visit please telephone before 11.00am if possible.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Appointments are available until 19:15 on Monday evenings and from 07:30 on Tuesday and Wednesday mornings.