Your general practice team are here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivery of care and services based on clinical needs. If you need medical advice or treatment, please ring us on 020 7833 9939 or use the eConsult link on our website and send us your query .
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to patients where there is a clinical need. Consultation requests for non-urgent help can be made online. They will be responded to as soon as possible, usually within two working days.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
If you need to visit the practice in person, we kindly request that you wear a face covering in all public areas as this helps all practice users feel safe within the building. Please do not attend if you have symptoms of COVID-19 or have recently tested positive for COVID-19.
For urgent issues out of hours, you can call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Alternatively you can visit the local pharmacy for clinical advice on minor health concerns.
COVID-19 Vaccination programme
The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.